The People Who Fear Email
To the best of my recollection, I got my first corporate email address in 1996. At the time, I worked for a subsidiary of the Westinghouse Electrical Corporation as a technical writer. I started there as a temp on second shift shortly after I left my job working for the state department of correction. After seven years of being a prison guard, I found myself in a noisy factory on my feet for a nightly eight-hour shift. Eventually, I was hired as a regular employee on days when my enthusiasm for all things technical drew the attention of a quality engineer, who got me what was supposed to be a two-week gig in the white-collar world to write some work instructions for the assembly line. I managed to leverage that into a full-time position and never went back to work on the factory floor.
The company gave me a powerful second generation Pentium computer, an expensive Kodak digital camera, a copy of Corel Draw and Corel Photo Paint and a color laser printer that cost more than the car I drove to work. They also gave me an email address. I developed a habit. When people asked me to do things via email, I'd respond to them and let them know whether I could accomplish what they wanted. It didn't matter to me if the email came from the manager of the facility or from a foreman in the machine shop. Email was no different to me than a phone call or a conversation. It was just a way to communicate about the job.
Little did I know that a particular type of person would evolve in the workplace. I found as years passed that it would become impossible to get some people to commit to doing anything in an email. You couldn't get them to answer questions, put forth ideas, or even acknowledge that you'd conveyed information to them. These people were all too often bosses. Someone put them in positions of authority to make choices and, by god, to be leaders. Unfortunately, they were so concerned with never being accountable for a damn thing, they'd rather have a conversation face to face in the middle of a hurricane than actually make a commitment in writing which you could later use to remind them of a promise they'd made.
And , you know what would happen if one of their verbally conveyed decisions or promises went sour? You know. You know that they would then lie and gaslight and deny ever having said such a thing. Furthermore, you obviously misunderstood them, or, maybe you are just making things up because you are a troublemaker. Yeah, that's it. You are not a team player. It's not like you have anything in writing, now do you?
I certainly hope that my scathing dislike for this kind of bullshit is coming across clearly. I wrote emails that conveyed, to the best of my ability to use the English language, exactly what i meant to say. I would make a commitment to you, in writing, to actually do my job, the one the taxpayers or the university paid me to do. My goal was to help my customers, fulfill my duties and earn my paycheck. I had no reason to make every decision based on covering my ass and self-preservation because people who feel like they have to live like that are a cancer in the workplace and I don't like them. At all. Not one bit.
Please be the kind of person who doesn't play silly games. Answer questions. If you are supposed to support someone, then support them. Don't be afraid to make commitments and, by all means, be honest. Everyone hates a liar.
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