Schoolkids

Most of my working life has been spent working in education, mostly for a K-12 school system in a large, mostly rural county but also for a small, private university. The goal of both organizations was conveying knowledge to build an educated citizenry. There's a certain amount of bureaucracy involved and by their very nature, bureaucracies sometimes lose sight of their intended purpose in their struggle to be self-perpetuating. Mostly, though, the people I've worked with have put the focus on doing what it takes to help students learn.

School systems more moving parts than you might imagine. The biggest group of employees is the faculty, the people who have to get up in front of the students and teach them. I've known so many good teachers. The one characteristic they all shared was a palpable sense of excitement when they were preparing to teach a lesson they thought their students would get into. A lot of thought goes into lesson planning. People usually teach subjects they enjoy. When they think they have a good strategy to really get their point across, they act like athletes before a big game. I always tried to be patient and listen to them share when I could tell they were fired up.

There are support staff in multiple categories required to operate a school system. When I went to work at my first school, my county was in the process of connecting to the Internet, so I got to usher man, many people into the information age in my IT role. I always made a point to get in tight with several workers at each school: the school secretary because they know everything, the lunch ladies because if you take care of them, they will take care of you and finally, the custodians, because I always needed their help a lot more than they needed mine. There are also other areas to support at the county level, like the huge maintenance department, a bus garage, HR and finance and all the administrators. There were many specialized systems I had to master for those different departments.

The school based professional staff also had various requirements. I worked with physical and occupational therapists to set up computers for students with special needs, including blind students, students in wheelchairs and other impairments. I helped the medical and mental health folks with securing sensitive information and configuring software for testing and medical devices. During the tension - filled weeks of high-stakes online testing, I had to be on standby in case any network issues affected connectivity.

Certain departments had the needs for software that pertained just to their roles. There are music programs for the band director and scoring programs for the coaches. We even had an AS-400, an IBM computer that contained all the district's financial data.

While my job in public school didn't often involve interacting with the students, my higher ed job did. As much as the "get off my lawn" types like to grouse about how horrible young people are these days, that has not been my experience. I've found that most students are polite, good listeners, and they just want to be able to use the tech they need to complete their assignments. Sure, some of the more inquisitive ones have tried mightily, and occasionally succeeded in getting around security safeguards, but then so have I, right?

I like knowing that a good chuck of my life has been in the service of helping people learn. I've done IT work in the medical field, banking and manufacturing too, and none of it was as rewarding as helping teachers and students. After spending the first decade of my adult life in the infantry and as a prison guard, being the helpful computer guy brought me a lot more joy. It really does take a village to produce well-rounded and educated citizens. I was glad to be a part of a good one.

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